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Our team is here to assist you with anything you need help with — from billing to technical or data-related questions.
Frequently Asked Questions
Do I need to add a credit card to use the 2,000 free conversions?
Yes, you need to subscribe to the pay-as-you-go plan to prevent abuse and ensure fair usage. However, every month you still get 2,000 conversions for free.
Difference between conversion-only and stored conversions?
Conversion-only returns the geolocation data in real-time without saving it. Stored conversions save the result to your dashboard so you can access, analyze, and export the data later.
Is it easy to implement?
Absolutely. With our SDKs for Node.js, Bun, and Deno, you can integrate Ip2Geo in just a few lines of code. Our REST API is also fully documented for any language or framework.
Is the stored data secure?
Your data is encrypted at rest and in transit. We use industry-standard security practices including TLS, encrypted databases, and strict access controls to keep your data safe.
What kind of support do you provide?
We offer 24/7 email support for all users. Our team typically responds within a few hours. We also have detailed documentation and guides to help you get started quickly.
When do you charge?
We charge at the end of each billing cycle based on your usage. The first 2,000 stored conversions each month are free. After that, you pay per conversion at the listed rate.